Post a duty

Getting help and raising a dispute

When something goes wrong on a duty or an application, there is a process, and every step has a reference you can follow.

Hospitals and staff 3 min read

Where to start

  1. Ask the help chat

    The in-app help chat answers in English, Hindi and Marathi.

  2. Raise a ticket

    If the chat can't sort it out, raise a ticket. You get a reference number to follow.

  3. Add evidence

    Attach what helps: photos, documents, messages.

Duty disputes

  • Duty disputes are decided within 14 days, with written reasons.
  • A duty waiting for its end code is in pending confirmation. That is not a dispute: HospiLink follows it up separately.
  • You can appeal a decision from the app.

Blocking and reporting

Both hospitals and staff can block or report anyone they have dealt with on HospiLink.

Still stuck?

Write to support@hospilink.in. Complaints go to our Grievance Officer, Dr. Sumit Thombre, and we aim to resolve them within 30 days.

Need a hand? Call +91 95290 11896 or write to support@hospilink.in.

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Prefer to talk? Call +91 95290 11896 or +91 99602 41860.