Trust, shown at every step.
Hospitals let a stranger onto a ward. Staff walk into a hospital they may not know. HospiLink is built so both can check, not just hope.
Verified before they see a single duty.
Staff upload their documents once. Identity is checked through Aadhaar with IDfy, and medical registration, degree and licence are checked where the role needs them.
Role is a hard filter. A request for an ICU nurse reaches verified ICU nurses and no one else.
Pending
Uploaded, not checked yet
The document is in, and nobody has looked at it yet.
Review
Manual review
A person on the HospiLink team is checking it.
Auto
Auto-verified
Matched automatically against the source.
Verified
Checked and accepted
The document passed. It counts toward the verified profile every hospital sees.
Rejected
Didn't pass the check
Upload it again or contact support.
The duty only starts when both checks pass.
The start code and the geofence are checked together. Either one alone isn't enough.
- Within 100 mMeasured against the hospital's pinned location.
- Start code from the deskRequested from 15 minutes before the start. It goes to the hospital, who read it out.
- Duty startedOnly with both: the right person, at the right place. The end code later closes it the same way.
What a hospital can see, and when.
Location is used only while the app is open. There is no background tracking. Read the privacy policy.
| About the staff member | Before assigned | During their duty |
|---|---|---|
| Profile, role and rating | Yes | Yes |
| Distance and city | Yes | Yes |
| Approximate area | Yes | Yes |
| Exact live position | No | Yes |
| Phone number and email | No | Yes |
| Street address | No | No |
Reliability shows up where it should.
Ratings, blocks and reports, for both sides.
Fair reviews
Every completed duty is rated by both sides. Reviews appear once both have reviewed, or 14 days after the duty, so nobody rates in reply.
No-shows count
Staff can cancel up to 30 minutes before a start. Later than that, or not turning up, counts against their rating.
Block anyone
A hospital can block a staff member, and staff can block a hospital.
Report users or reviews
Reports go to the HospiLink team to look into.
When something goes wrong, there is a clock on it.
Raise a ticket from the duty and follow it to a decision. A duty waiting for its end code is not a dispute: that's pending confirmation, and HospiLink follows it up separately.
Day 0
Ticket raised
From the duty itself, with a reference number. Attach evidence if you have it.
During
Both sides heard
The HospiLink team reviews the duty record and what each side says.
Day 14
Written decision
Duty disputes are decided within 14 days, with the reasons written down.
After
Appeal
If you disagree, you can appeal and follow it from your account standing.
Your data, handled the way the law asks.
From the HospiLink privacy policy. For every detail, read the full policy and the terms of use.
Encrypted in transit
Data is sent over HTTPS. Passwords are stored hashed.
Documents kept private
Stored privately and opened through short-lived links.
Team access by role
HospiLink staff see only what their role needs, and access is recorded.
Never sold
We do not sell your personal data.
Deletion in 7 days
Delete your account any time; personal data is removed 7 days after the request.
DPDP Act, 2023
Personal data is processed in line with India's Digital Personal Data Protection Act, 2023 and the IT Act, 2000.
Grievance Officer: Dr. Sumit Thombre, Hospilink Private Limited · support@hospilink.in · Delete your account
Safety questions.
Anything else? Write to support@hospilink.in.
Can a hospital see where I am when I'm not on a duty?
No. Before you're assigned, hospitals see your area, city and distance, not your exact position or street address. Your live position is shared only with the hospital whose duty you've accepted, only from when you accept it until it ends, and only while the app is open.
What counts against a rating?
Hospitals and staff rate each other after each duty. No-shows and cancellations in the last 30 minutes before a start count against a staff member's rating.
Is pending confirmation a dispute?
No. It means the hospital hasn't entered the end code yet. HospiLink follows it up so the duty can be closed. It is handled separately from disputes.
How do I block or report someone?
Both hospitals and staff can block someone or report a user or a review from the app. Reports go to the HospiLink team to look into.
Who do I complain to about my data?
Our Grievance Officer, Dr. Sumit Thombre, at support@hospilink.in. We aim to resolve complaints within 30 days. If you're not satisfied, you can go to the Data Protection Board of India.
Your next duty, covered by someone verified.
Hospitals register on the web and post their first duty in minutes. Doctors, nurses and clinical staff create their account and start seeing duties near them.
Prefer to talk? Call +91 95290 11896 or +91 99602 41860.